Shipping Policy

Order Processing

Orders are reviewed and prepared for dispatch after they are successfully placed. Processing time can vary depending on order volume, product availability, payment verification, and other order checks.

Placing an order does not mean it has already been dispatched. Please refer to any order-status emails we send for updates.

Shipping Methods, Costs & Estimates

Available shipping methods and applicable charges are shown at checkout for your delivery address. Please review these details before completing your purchase.

Delivery estimates, where displayed, are estimates rather than guaranteed arrival dates. Actual delivery may be affected by the carrier, destination, weather, peak periods, public holidays, or other circumstances outside our control.

Shipping availability may vary by destination. We may be unable to fulfil an order where delivery is restricted by applicable law or carrier requirements.

Tracking Your Order

If tracking information is available for your shipment, it will be provided through the email address or other contact details submitted with your order.

Tracking may not show movement immediately after dispatch. Please allow time for the carrier to receive and scan the parcel. Once the carrier has the parcel, delivery scans and estimated arrival information are managed by that carrier.

Delivery Address

Please check your full shipping address, unit or apartment number, postal code, and contact details carefully before placing an order.

If you notice an error, contact us as soon as possible with your order number and the corrected address. We cannot guarantee that changes can be made once an order has entered processing or has been handed to the carrier.

Delays, Delivery Issues & Missing Parcels

Delivery can occasionally be delayed by carrier backlogs, severe weather, incorrect address details, unsuccessful delivery attempts, or other events beyond our control.

• If tracking has not updated, check the latest carrier tracking information first.
• If a parcel is marked as delivered but you cannot locate it, check your delivery area and with other household members or building management where applicable.
• If you still need assistance, contact us with your order number and tracking details so we can review the issue.

Cancelled, Returned or Undeliverable Shipments

If a shipment is returned to us or cannot be delivered, please contact our support team. Any next steps will depend on the reason for the return, the carrier's information, and the applicable order and returns terms.

For cancellation requests or changes to an order, contact us promptly. A request cannot be guaranteed once the order has been processed or dispatched.

Product & Destination Restrictions

Nicotine products are subject to applicable laws and age restrictions. Orders can only be fulfilled where the products may legally be sold and delivered. We may request additional information or cancel an order if eligibility or delivery compliance cannot be confirmed.