Privacy Policy

Information We May Collect

The information we collect depends on how you use the website and which services you choose. It may include:

• Contact and order details: name, email address, telephone number, billing address, shipping address, items purchased, and order history.
• Payment and transaction details: payment status, transaction references, and information needed to process or verify a payment. Payment information may be collected directly by the payment provider shown at checkout.
• Customer communications: information you include when you contact us about an order, product, or support request.
• Technical and usage information: such as IP address, browser or device information, pages visited, and website activity, where collected by the website, hosting provider, or enabled tools.

Please provide only information needed to place an order or receive support. Do not send payment card details or other sensitive information through ordinary contact messages.

How We Use Information

Depending on your interaction with us, information may be used to:

• process, confirm, pack, dispatch, and deliver orders;
• take payment, prevent or investigate suspected fraud, and maintain transaction records;
• respond to questions, resolve order issues, and provide customer support;
• operate, maintain, secure, and improve the website and checkout experience;
• meet legal, accounting, tax, regulatory, and record-keeping obligations; and
• send marketing messages only where permitted and, where required, with your consent. You can use an unsubscribe option where one is provided.

We aim to use personal information only for purposes that are reasonable and consistent with the context in which it was collected, or as otherwise permitted or required by law.

Payments & Checkout

Payment methods available to you are displayed during checkout. Payments may be handled by third-party payment providers, whose systems and privacy practices apply to the information they collect directly.

Depending on the payment method, we may receive transaction confirmations, limited payment details, or fraud-prevention information needed to manage your order. Please review the relevant provider's privacy notice when using its service.

When Information May Be Shared

We do not describe customer information as freely available or share it for unrelated purposes. Information may be disclosed when reasonably necessary to operate the store, fulfil an order, or meet legal obligations, including to:

• payment processors and fraud-prevention services;
• shipping, delivery, and fulfilment providers;
• website hosting, technical support, security, and maintenance providers;
• analytics or marketing service providers, if such tools are enabled on the website and used in accordance with applicable requirements; and
• public authorities, regulators, or other parties where disclosure is required or permitted by law.

Service providers should receive only information reasonably needed for their role. The actual providers used can depend on the website settings and services enabled at the time of your visit or purchase.

Cookies & Similar Technologies

The website may use cookies or similar technologies to support essential functions such as keeping items in your cart, maintaining checkout sessions, remembering preferences, protecting the site, and understanding website performance where analytics tools are enabled.

You may be able to control cookies through your browser settings or a cookie preference tool if one is provided. Blocking some cookies may affect shopping-cart, account, or checkout functionality. Where consent is legally required for non-essential technologies, the website should request and respect that consent.

How Long We Keep Information & Protect It

We retain personal information for as long as reasonably needed for the purposes described in this policy, including order fulfilment, customer support, dispute resolution, accounting, and legal obligations. Retention periods vary depending on the type of information and the reason it is held.

We use reasonable administrative, technical, and organizational safeguards intended to protect personal information against unauthorized access, loss, misuse, or disclosure. No website, transmission method, or storage system can be guaranteed to be completely secure.

Service Providers & Cross-Border Processing

Some providers that support website hosting, payment processing, security, or other services may process or store information outside your province or outside Canada, depending on the providers configured for the store. In those circumstances, information may be subject to the laws of the place where it is processed.

We aim to use appropriate safeguards and service-provider arrangements for personal information handled on our behalf, as required by applicable law.

Access, Correction & Marketing Choices

Subject to applicable law and any relevant exceptions, you may ask us whether we hold personal information about you, request access to it, or ask us to correct information that is inaccurate or incomplete.

You can also unsubscribe from marketing emails using the unsubscribe link where available. Transactional messages, such as order confirmations or important service updates, may still be sent when needed to fulfil an order or respond to you.

To protect your information, we may need to verify your identity before responding to a privacy request.

Age Restrictions & External Websites

Norski Pouches offers nicotine pouch products intended only for adults who meet the legal age requirements in their location. The website is not intended for children, and we do not knowingly seek to collect children's personal information for shopping purposes.

Our website may contain links to external websites or third-party services. We do not control their privacy practices. Please review their privacy policies before submitting personal information to them.

Changes to This Policy

We may update this Privacy Policy when our practices, website features, service providers, or legal requirements change. The revised version will be posted on this page with an updated date. Please review it periodically.